These Terms of Service govern your access to ImmoStory, including the public website, account areas, onboarding flows, property ingestion, AI-generated video workflows, billing tools, and connected automation features.
Service scope and eligibility
ImmoStory is intended for real-estate professionals, agencies, developers, marketers, and authorised collaborators who are legally allowed to publish or process property information. You must be at least the legal age required in your jurisdiction and able to enter a binding commercial agreement.
The service may evolve over time. We may add, remove, suspend, or rename features, integrations, pricing packages, and automation options where reasonably necessary to improve reliability, security, or legal compliance.
Permitted use and customer responsibilities
You may only upload, paste, scrape, connect, or otherwise submit listing URLs, photographs, floor plans, brand assets, logos, copy, pricing information, contact data, and any other material that you are authorised to use. You remain solely responsible for the legality, accuracy, completeness, and publication-readiness of all source material you provide.
You must review all generated output before publishing it to your website, portals, social channels, brochures, or client communications. AI-generated scripts, summaries, descriptions, subtitles, voiceovers, and video edits may require human correction. ImmoStory does not guarantee factual completeness, legal accuracy, advertising compliance, or platform-specific suitability of generated content.
Listings, scraping, and third-party sources
Where you use a listing URL or a third-party property source, you confirm that you have permission to access and reuse the material for your business purpose. You may not use ImmoStory to bypass access restrictions, breach third-party terms, collect data unlawfully, or process listings that you are not entitled to market.
Third-party portals, MLS systems, agency websites, CRM feeds, mapping providers, payment processors, AI providers, and delivery services may change their interfaces or usage rules at any time. We may limit or disable certain connectors or scraping flows without liability where provider restrictions, abuse prevention, or legal obligations require it.
Accounts, security, and acceptable conduct
You are responsible for safeguarding account credentials, connected sessions, agency access, and API tokens under your control. You must not share credentials in an unsafe way, attempt to interfere with the platform, reverse engineer restricted parts of the service, resell unauthorised access, or use the platform for unlawful, fraudulent, infringing, deceptive, defamatory, or abusive activity.
We may suspend, rate-limit, or terminate access where we reasonably detect abuse, fraud, security risk, non-payment, repeated policy violations, or conduct that may harm the platform, other users, data subjects, or third parties.
Plans, credits, billing, and refunds
Some features are sold through subscriptions, one-time packages, usage-based credits, discounts, or promotional offers. Credits may be consumed when generation, rendering, export, or other billable actions are started according to the then-current product rules. Package composition, pricing, and entitlement logic may change prospectively.
Unless mandatory law requires otherwise, fees already consumed for delivered or initiated digital services are non-refundable. Failed or duplicate charges, proven billing errors, or processor-side reversals may be corrected at our discretion or through the underlying payment provider. You remain responsible for taxes, invoicing data, and lawful use of payment methods.
Intellectual property and feedback
ImmoStory and its software, workflows, templates, branding, and platform materials remain our intellectual property or that of our licensors. You retain your rights in the materials you lawfully provide, and you grant us the limited rights needed to host, transform, analyse, and deliver them through the service.
If you send product suggestions, workflow ideas, feature requests, or operational feedback, we may use that feedback without additional compensation, provided that doing so does not transfer ownership of your confidential listing materials.
Availability, warranties, and liability
ImmoStory provides the service on an as-available, best-effort basis. We do not warrant uninterrupted availability, error-free output, preservation of every third-party integration, or guaranteed compatibility with all external portals, browsers, social platforms, ad policies, or local legal obligations.
To the maximum extent permitted by law, we exclude indirect, incidental, consequential, punitive, and loss-of-business damages. Our aggregate liability for claims arising from the service is limited to the amount you paid for the relevant service period giving rise to the claim, except where such limitation is not permitted by applicable law.
Changes, governing law, and contact
We may update these terms from time to time to reflect legal, product, operational, or security changes. The latest published version on the platform governs future use from its effective publication date. Continued use after an update means you accept the revised terms to the extent permitted by law.
Questions about these terms, billing disputes, or compliance concerns can be sent to [email protected].