Terms of Service

Service scope and eligibility

ImmoStory is intended for real-estate professionals, agencies, developers, marketers, and authorised collaborators who are legally allowed to publish or process property information. You must be at least the legal age required in your jurisdiction and able to enter a binding commercial agreement.

The service may evolve over time. We may add, remove, suspend, or rename features, integrations, pricing packages, and automation options where reasonably necessary to improve reliability, security, or legal compliance.

Permitted use and customer responsibilities

You may only upload, paste, scrape, connect, or otherwise submit listing URLs, photographs, floor plans, brand assets, logos, copy, pricing information, contact data, and any other material that you are authorised to use. You remain solely responsible for the legality, accuracy, completeness, and publication-readiness of all source material you provide.

You must review all generated output before publishing it to your website, portals, social channels, brochures, or client communications. AI-generated scripts, summaries, descriptions, subtitles, voiceovers, and video edits may require human correction. ImmoStory does not guarantee factual completeness, legal accuracy, advertising compliance, or platform-specific suitability of generated content.

Listings, scraping, and third-party sources

Where you use a listing URL or a third-party property source, you confirm that you have permission to access and reuse the material for your business purpose. You may not use ImmoStory to bypass access restrictions, breach third-party terms, collect data unlawfully, or process listings that you are not entitled to market.

Third-party portals, MLS systems, agency websites, CRM feeds, mapping providers, payment processors, AI providers, and delivery services may change their interfaces or usage rules at any time. We may limit or disable certain connectors or scraping flows without liability where provider restrictions, abuse prevention, or legal obligations require it.

Accounts, security, and acceptable conduct

You are responsible for safeguarding account credentials, connected sessions, agency access, and API tokens under your control. You must not share credentials in an unsafe way, attempt to interfere with the platform, reverse engineer restricted parts of the service, resell unauthorised access, or use the platform for unlawful, fraudulent, infringing, deceptive, defamatory, or abusive activity.

We may suspend, rate-limit, or terminate access where we reasonably detect abuse, fraud, security risk, non-payment, repeated policy violations, or conduct that may harm the platform, other users, data subjects, or third parties.

Service availability

We make commercially reasonable efforts to keep the platform available on a 24/7 best-effort basis. Planned maintenance, third-party outages, force majeure events, or emergency security actions may temporarily interrupt access. We do not commit to a contractual uptime percentage unless explicitly stated in a separate signed service-level agreement.

Where critical incidents affect a significant share of users, we will publish updates on our status channels and notify affected paying customers by email.

Plans, credits, billing, and refunds

Some features are sold through subscriptions, one-time packages, usage-based credits, discounts, or promotional offers. Credits may be consumed when generation, rendering, export, or other billable actions are started according to the then-current product rules. Package composition and entitlement logic may change prospectively and without additional cost to you; price changes are governed by the separate clause below.

Accounts created without payment receive a one-off allowance of free trial credits. These credits are valid for 90 days from registration and expire automatically afterwards; they carry no monetary value, are not refundable or transferable, and cannot be exchanged for cash or account credit. Creating and previewing a video does not consume a credit — a credit is only spent when a finished video is downloaded without a watermark. The number of credits and the validity period may be changed for future registrations; a change never shortens an allowance already granted.

Unless mandatory law requires otherwise, fees already consumed for delivered or initiated digital services are non-refundable. Failed or duplicate charges, proven billing errors, or processor-side reversals may be corrected at our discretion or through the underlying payment provider. You remain responsible for taxes, invoicing data, and lawful use of payment methods.

Price changes

We may change our prices for the future. We will only do so for an objective reason, such as a change in our own costs (including third-party AI, rendering, storage, or payment-processing costs), an inflation or index adjustment, a change in taxes or levies, a change in the scope of the plan, or a legal or regulatory requirement.

A price change never applies to a subscription period you have already paid for. It takes effect only from your next renewal, and we will notify you by email at the address linked to your account at least 30 days before that renewal, stating the current price, the new price, and the date it takes effect.

If you do not accept the new price you may terminate your subscription free of charge and without any compensation before it takes effect, by cancelling in your account settings or by writing to [email protected]. Your subscription then simply ends at the close of the period you have already paid for. If you do not cancel within that period, the new price applies from the next renewal.

One-time packages and credit bundles are charged at the price shown at the moment of purchase; a later price change has no effect on a purchase already made or on credits you have already bought. Where we have expressly agreed a fixed price for a defined term, that agreed price applies for that term.

Right of withdrawal (EU consumers)

If you use ImmoStory as a consumer resident in the European Union, you normally have 14 days from the conclusion of the contract to withdraw from it without giving any reason. Because the service is digital content supplied immediately, this right ends once performance begins: by starting a generation, render, or export you give your express prior consent to immediate performance and acknowledge that you thereby lose your right of withdrawal for the credits consumed by that action.

Credits you have purchased but not yet spent remain within the withdrawal period: within those 14 days you may withdraw in respect of them and we will refund the corresponding amount using the same payment method, without undue delay and at the latest within 14 days of being informed. To exercise the right, send an unambiguous statement to [email protected]. This clause does not apply to business customers, who contract with us on a professional basis.

AI-generated content disclaimer

Outputs produced through ImmoStory rely on third-party AI providers and probabilistic models. Generated copy, voiceovers, scripts, subtitles, translations, and video edits may contain inaccuracies, hallucinations, biases, or omissions and must be reviewed by a human before any public, commercial, or regulated use. You are responsible for ensuring that the final output complies with applicable advertising, real-estate, copyright, and consumer-protection laws in your target market.

Intellectual property and feedback

ImmoStory and its software, workflows, templates, branding, and platform materials remain our intellectual property or that of our licensors. You retain your rights in the materials you lawfully provide, and you grant us the limited rights needed to host, transform, analyse, and deliver them through the service.

If you send product suggestions, workflow ideas, feature requests, or operational feedback, we may use that feedback without additional compensation, provided that doing so does not transfer ownership of your confidential listing materials.

Availability, warranties, and liability

ImmoStory AI provides the service on an as-available, best-effort basis. We do not warrant uninterrupted availability, error-free output, preservation of every third-party integration, or guaranteed compatibility with all external portals, browsers, social platforms, ad policies, or local legal obligations.

To the maximum extent permitted by law, we exclude indirect, incidental, consequential, punitive, and loss-of-business damages. Our aggregate liability for claims arising from the service is limited to the amount you paid for the relevant service period giving rise to the claim, except where such limitation is not permitted by applicable law.

Termination

You may close your account at any time from the account settings or by contacting us. We may suspend or terminate access where you breach these terms, fail to pay applicable fees, or where required by law, security, or fraud-prevention obligations. After termination we may retain limited data for accounting, legal-claims, dispute-resolution, and statutory retention purposes; the rest is deleted or anonymised within a reasonable period.

What we keep while your account is open: your finished videos stay available for as long as the account exists. The working files behind them (AI-generated clips, voice-over audio, subtitle files) are what make a video re-editable; on accounts that have purchased credits we keep those for the life of the account too. On accounts that have never purchased, we delete the working files 60 days after a video is finished and email you 7 days before we do. That never removes the finished video — it only ends the ability to re-edit or re-render it. Everything is removed 90 days after the account itself is closed.

Force majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, war, civil unrest, strikes, internet or hosting outages, large-scale third-party provider failures, government actions, or cybersecurity incidents whose impact could not be reasonably prevented by industry-standard precautions.

Governing law and disputes

These terms are governed by the laws of Belgium, without regard to conflict-of-laws principles. The competent courts of Brussels have exclusive jurisdiction, except where mandatory consumer-protection law of your country of residence grants you a non-waivable right to a local forum. EU consumers may also use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr/.

Changes and contact

We may update these terms from time to time to reflect legal, product, operational, or security changes. The latest published version on the platform governs future use from its effective publication date. Continued use after an update means you accept the revised terms to the extent permitted by law.

Questions about these terms, billing disputes, or compliance concerns can be sent to [email protected].